Support
We have collected information based on our knowledge and experience that allows you to answer common questions or solve problems.
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Need help? Create a service ticket
Do you have a technical question about a product? Would you like to request a warranty, a repair, or support from our technician? Create a service ticket via the button below, and our team will contact you as soon as possible to assist you.
Extension of warranty on Victron Energy devices
You can apply for a 5‐year extension of the warranty on Victron Energy devices that you have bought from us. This warranty is not available on batteries, solar panels and installation materials.
You can still apply for this extended warranty up to 4 years after buying your equipment. It costs 10% of the current purchase price + an administration fee of 25 euro (excl. VAT). You can apply for this extension by completing this form.
the data requested below on your invoice. After correctly completing and sending back the form below, we will pass on your application to Victron Energy. Once it has been processed by them, you will receive an invoice from us. You need to retain the invoice so that you can prove the warranty in the future.
Frequently asked questions
Do you wonder what the "Voltage Sense" function means? Want to know when to connect your batteries in series? The link below will take you to our frequently asked questions.